Personalized Bamboo Heart-Shaped Earrings

DELIVERY & SHIPPING

Delivery Time= Processing Time + Shipping Time

For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order. Items at different stages may require extra time. Please refer to a more accurate processing time noted under the add-to-cart button.

PROCESSING TIME

Processing time differs from product to product. All items are made-to-order and generally request 3-5 business days to handcraft. Items at different stages may require extra time. Please refer to a more accurate processing time noted under the add-to-cart button.

SHIPPING TIME

Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page. 

SHIPPING INFORMATION

Please note that the shipping address will be take from PayPal record (PayPal checkout model).If your shipping address is different from your billing address, please specify this during checkout.

The address can be changed before we ship your orders. However we are unable to change the shipping method or address once we ship your orders.

SHIPPING DELAY INFORMATION

Due to COVID-19, deliveries in the following areas are likely to be delayed. For specific information, please check the official notice.

*Britain: Postcodes of the delayed areas -  ME4, ME5,CR0, CR9,RM16-RM20,CO12,PE2, PE7-PE9,CR0, CR2,SSO, SS1-SS4.

*Ireland: The delivery time in Ireland will be extended by 7 days.

*Canada: Delivery times in most regions are affected and delayed.

*United States: Due to the extreme winter weather, the delivery time for orders in the following regions will be delayed. Delayed areas: TX,AL,AR,ID,KS,KY,LA,MS,MO,NM,OK,OR,TN.

TRACKING AN ORDER

You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site. If you require further tracking information, please contact us

When your order are shipped, you will receive a shipping notification email.

This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order from here

IMPORTANT

When the carrier returns an Undeliverable package because of address problem to us, you will be charged for reshipping costs,if you require refund.Please note that the personalized items there is a 30% restocking fee.

Should you not be totally satisfied with your items we offer 99 day returns and exchanges service to ensure you are left as happy as possible.

Please see here for the full list of terms and conditions for our refund and exchange policy.